Google Reviews

Christopher Green
04:28 11 Dec 18
Simon was awesome! He fixed my watch band that had been broken for a year, and at a very reasonable price. He also was knowledgeable about my makers of my watch and other similar products. Thank you for your awesome service!
02:51 11 Dec 18
Simon helped me get my watch battery changed. He took time to explain my options that were available to me. He was very knowledgeable about what needed to be done and why. The process was fast and he was finished before I knew it. I definitely recommend Simon to help you with your watch maintenance.
Jared Pickett
02:27 02 Dec 18
I had seen the store previously and when the need arrived, I knew where to go. Raymond was honest about the time frame needed to remove and replace a piece on a waterproof watch. When I returned to do pick up the watch, the work was quick and fast. Raymond was pleasant, friendly and quick, despite being slammed with 8 customers.
Kathy Moody
14:46 29 Nov 18
I stumbled upon Times Ticking when I was trying to find a shop to repair my Timex watch. They are FANTASTIC! I completed the form, packaged up my watch and mailed it off to them. They emailed me as soon as they had received it, and then once the watch had been checked to see what repairs needed to be done, they called me, told me what was necessary and how much it would be (exactly as promised on the form). I gave them the go-ahead and got my beloved watch back last week. I HIGHLY recommend them! Fast, courteous, and know what they’re doing. Thanks!
Melanie Zentner
21:15 27 Nov 18
Times Ticking is a great service! They replaced the crystal on my watch, and were very diligent about calling me to discuss the price of any other repairs. They weren’t pushy, just very helpful! I would and have highly recommended them!
15:14 08 Nov 18
I’ve not purchased a watch here but have had them service watches I own. Went in yesterday for a battery replacement and Raymond did a great job getting me back on time! Thanks Raymond! Great service at a reasonable price…can’t beat it!
Larry Nilsen
20:24 02 Nov 18
Simon ! Was Very knowledgeable.. Took his time. Too show me all the Watches.. without being pushy.. Very Good experience.. And your store has a wonderful Variety and Quality watches… I Love the Ones made in Utah ???
Cheri Koller
23:17 18 Oct 18
Every time I need something having to do with our watches I always wait until I’m up here from Utah County to come to Times Ticking in the mall. Went in again yesterday with 2 watches needing some minor repair and Simon was super helpful and had the watches fixed so quickly. The courtesy and quickness is super helpful and much appreciated.
SonicLink Brock
19:24 19 Aug 18
What a great and very convenient place to go to! My G-Shock watch just died on me all of a sudden and I needed to get a battery in it asap. Raymond greeted me very kindly and was very knowledgeable on my watch and what it needed and got it working again in a fast, timely manner. Even got it cleaned up very nicely too. I recommend going here for anything watch (and clock) related. You will be glad you did!
Douglas Sexton
19:45 13 Aug 18
Had a great experience with Times Ticking. Sent my watch in for a repair. They responded within a few days of me sending it and did the repair and returned my watch within two weeks. I spent months with local watch repair shops and had to call and constantly get updates. Times Ticking was quick to contact me and kept me apprised several times vis email and returned my watch within a few weeks . I would recommend them highly.
Taylor Liles
15:25 27 Jul 18
Quick, easy and hassle-free. The gentlemen I dealt with were not only professional and quick to update me on each step of the process, they were patient and enjoyable to speak with on the phone. I am happy to be back wearing my watches every day and they work perfectly again. It took about three days for my watches to arrive at their facility, four days for them to get approval for each step and get each of my watches fixed (I sent in 4, only one ended up being a more in-depth fix while the others were check up/new batteries) and two days to get them back in my mailbox, good as new. I am very pleased with the entire process and would absolutely recommend them to anyone who needs their watches fixed.
Mary Rowland
23:33 25 Jul 18
I found Times Ticking by searching watch repair on the web. I had two sterling silver watches that were fixing to be thrown away due to lack of repair options. I used Times Ticking for my repair and could not be happier. Repairs were made in a timely manner. They were quick to respond on the repairs needed and the cost. Cost were very reasonable and I will be using this service again when needed. Great Job!!
Chris Crowne
16:27 02 Jul 18
Needed my G-Shock repaired after I bungled a battery replacement. I thought the watch was a goner and found their website regarding G-Shock time pieces. Absolutely a terrific experience from the first phone call to receiving the watch back. They under promise and over delivery. Great experience and they will be my and my family’s go to business for anything G-Shock. A+ company. And all via mail!
Mike Rivera
09:35 30 Jun 18
They did exactly what they promised. I had a very unique watch (a Tommy Bahama’s watch) and it wasn’t working at all. I sent the watch to them, they got it to work, absolutely fantastic! The price maybe a little bit challenging, however, understanding the type of watch I had, I understand, they will work with you. They are professionals. The work is absolutely professional. GREAT JOB GUYS! keep up the good work!
Marshall West
22:25 22 Jun 18
Awesome customer service by RAYMOND! After requesting just a new battery, RAYMOND and I discussed additional options. I agreed, and my watch was returned to me in mint condition. I could not be more satisfied. Thanks so much RAYMOND!
Gabrielle Gaston
21:09 22 Jun 18
I had a wooden watch sized quickly and correctly. Raymond was very friendly and attentive to me and other customers. The pricing was incredibly reasonable. I would definitely recommend to friends and return for repeat business.
Stephen Swensen
16:46 15 Jun 18
Needed my new watchband resized and I dropped in to Times Ticking in the Layton Hills Mall. Worked with Raymond and got it done quickly and carefully. Service was AWESOME!!! Raymond was very knowledgeable and helpful. Will definitely go back there to have all my watch/clock issues addressed.
Joe Taranto
21:27 04 Jun 18
I had the most wonderful experience in your store today. I came in to get a very important watch fixed. I have worn this watch on all of my deployments while I was in the Air Force. I am retired now. Makenna was very polite and very knowledgeable. She had my watch working in 20 minutes. I will defiantly use your shop for all my watch repairs.
Ellen Hymes
04:26 29 May 18
I was thrilled that they were able to repair and clean up a watch that I had inherited from my mother. It looks great and works great. The service was fast. The person who called me about the watch was very friendly and seemed grateful for my business. I would highly recommend them to anyone and will use them again if the need arises. So refreshing to receive such good customer service these days!
Paul Pearson
17:36 28 May 18
My four year old watch finally lost power and I could find no one locally that would replace the battery. I queried the company site of the watch maker and they referred me to Times Ticking. I contacted them by phone and was given instructions to go to their site and fill out paperwork send the paperwork with the watch by mail to their facility in Utah. Upon reception at their facility a representative from Times Ticking called me to discuss the problem and recommend a solution and the cost of the fix.. They immediately commenced working on the watch and within a couple of days called me back to say their work was done and they were returning it to me by insured mail. The entire transaction was easy to complete and within in a week’s time had the watch back in use. Really great people to work with with excellent service at a very fair price. I highly recommend Times Ticking for great service and surpassing my expectations in every regard.
Brett Burnside
03:31 20 May 18
Caleb and Ray were extremely helpful in properly sizing a watch I received as a gift. Even though there was a minor hiccup on the first adjustment, they honored the warranty policy with no questions asked. Would definitely recommend their service to anyone! Thanks Caleb and Ray!
Beth Bafus
21:24 16 May 18
I had a Disney watch no one local could repair. Times Ticking was able to fix it. Their service was wonderful and they kept me informed throughout the whole process. I would definitely recommend them to others and use them again for future repairs.
Jenny Worwood
23:35 08 May 18
I came into Times Ticking hoping to get two of my watches working again. Raymond was very knowledgeable, informative, and wonderful helping me out today! I’m so happy with my experience. I’ll be going there if I need any more work done!!!!
Barbara Jarvis
17:06 26 Apr 18
I found this place online while looking for someone to repair a Disney watch. They were easy to work with. I shipped it to them. They let me know it got there. They did a quote on the repair and then fixed it in a reasonable amount of time. It came back good as new. Well done!
Bill Lowrie
19:33 25 Apr 18
My old and very special watch ceased working. Sent it in to Times Ticking and they got back to me promptly with a diagnosis and cost to repair. They fixed the watch and returned it in a few weeks. Great service and a fair price. Definitely would use them again.
Kathy Randall
22:47 09 Apr 18
I went to the Layton Hills Mall location to have my watch band replaced. Caleb and Andreas helped me and did a great job. They changed out the old watch band, put a few extra holes into the new one so it would fit and I was finished in less than 10 minutes! Great customer service!
Drew Wilson
15:57 04 Apr 18
I sent Times Ticking my 30 year old Pulsar watch for repair of a broken crystal after an authorized Pulsar repair center told me parts were unavailable. I have received many compliments on the watch as it is often mistaken for a Movado, and I really wanted to keep it. They replaced the crystal, installed new battery, cleaned the watch, and tightened clasp. The process worked exactly as explained and watch was returned repaired in about a week. Watch is beautiful again, and I am very happy with the pricing and service. Recommend very highly. Easy to do business with, no surprises, and they do what others can’t.
Betsy Easter
00:18 21 Mar 18
I had sent a Brighton watch to Brighton company. I wasn’t aware that it was not being repaired by them until I received a call from Times Ticking. Even then, I thought Times Ticking was part of Brighton. This doesn’t really matter because I received 2 calls prior to the repair, the repair was completed and sent back to me – working! I would make a suggestion that maybe after 2-3 weeks someone could give a call (or email) to update on status. I started panicking after about 3 weeks not having heard anything. I didn’t have a phone number to call to find out if all was well with my watch. But, end of story, it came within a couple days of my panic attack. Thanks for the service – I would use you again.
Family TV
00:41 19 Mar 18
I visited the Newgate Mall in Ogden location and had some work done on my watch. Jake and Justus helped me, they were very helpful, professional and polite. They explained the policy of my repair and made sure I was happy with the work completed. I feel very good about my visit and the money that was spent in the store. Thanks again guys.
kathleen scott
21:53 13 Mar 18
I was so pleased with the wonderful service that Caleb Evans gave to me at Times Ticking. He was very patient and expert in his service of my watch. I appreciated the options that were shared with me. He even gave me a great water resistant application and I have used it three times in the first week! I have often used the services at Times Ticking and I will continue to do so!
Andrew Scott
16:15 12 Mar 18
Abby was awesome. She gave me a good price for cleaning and repair and two batteries for my watches. I will always go to Time Ticking for my watch needs, and recommend others also.
Susan Chilcote-Kmetz
23:31 05 Mar 18
I was a bit worried about sending my watch off for repair, but, I couldn’t wear it like it was. I was very impressed. I followed the easy instructions to pack and send, received an email that it had arrived, and the time frame for which the watch would be evaluated. That would also be the time when the estimate call would be made. I was advised by email of the day the call would be made, and received a very reasonable quote.Upon approving the price, I was transferred to an office staff person to handle the transaction. The finished watch arrived within a week of the call. I would definitely use this company again.
Robert Harmon
13:21 01 Mar 18
Caleb and Ray were both awesome. I stopped in mostly to see how much it’d be to fix my watch. They told me options to help me save money as well as got it working how I needed. And they did it very quickly!
Chris Robins
20:57 27 Feb 18
I bring all my watches here for any maintenance or repairs. They are honest, prompt, and professional. Abby greeted me and explained the options for cleaning and repair. And Ray fixed and replaced batteries for me on 4 seperate watches. All in about an hour. Thanks!
Chris Moon
19:58 15 Feb 18
Ray is always so courteous and happy… Caleb does exceptional work. We use this shop a lot and always highly recommend it. Awesome employee’s.. Ray and Caleb. Thanks for being trustworthy and giving quality work, and great customer service.
John Reed
01:32 08 Feb 18
They did a great job repairing my wife’s favorite watch. The work was done on time and at a fair price. I like the the tracking system they provide so you can see the status of your repair (like tracking a package through the mail) I’ll definitely use this business again.
Acee Hepner
22:36 20 Jan 18
Ray was amazing! I normally go to the location in Riverdale (as it is much closer to my home) but happened to be in the Layton area and decided to get a battery put in one of my watches. I’m so glad I stopped here and I will now be traveling the extra distance just to come here. Ray was super sweet, super kind, and super professional. She explained additional options that I could purchase besides the battery but not once did I feel pressured to buy any of the options. She took awesome care of me and my watch and when I returned to pick it up, she remembered exactly who I was. Awesome customer service!!
Keith Kerney
21:48 11 Jan 18
There service was grade A!!! Their quick and professional; they always kept me updated with status of my watches. Their work is flawless which they stand behind, to me most importantly. They speak to you as if you’re an old friend asking for help; in which they’re always happy to do. Times Ticking; a place where you can ask an old friend for help.
Ellen Smith
15:03 16 Nov 17
Trying to find a watch maker to replace a Swiss Army Watch battery is easy but one who repairs a Swiss Army “Officer’s 1894 square faced” watch was next to impossible in the SF Bay Area. Further Google research connected me to “Ticking Times” in Utah and great success! I sent my watch, received a prompt arrival confirmation and subsequent estimate of repairs & offer of cleaning & polishing. The entire process was skillfully completed with beautiful results in approx. 2-3 weeks. Thank you Ticking Times, so glad to know where to find you!
Roger Sibley
06:01 29 Oct 17
Recently my Father-in-law passed away and my Mother-in-law gave me two of his watches. One was a Rolex and the;other a Movado. My Father-in-law enjoyed these watches and so it was an honor to get both of these to remember him by. Only problem is my wrists are skinnier than his and needed some links taken out of the bands. Having gone to Times Ticking in Layton Hills Mall in the past for other watches needing links removed or batteries, and always pleased with the great service, we knew where we needed to go to have the links removed in these two newly acquired watches. Caleb was the one who helped us today and he was very pleasant and personable to us. I was expecting several days before they would be ready for pickup, but Caleb said to come back in 15 to 20 minutes and they would be ready. We took a little longer walking through the mall, but upon our return to Times Ticking, Caleb had one of them ready. He apologized and explained that the other watch needed to go to their repair shop due to the special links on it and it would be a few days before being ready. Even though both watches weren’t finished at the same time, Caleb’s friendly interaction with an honest explanation in having to wait for the other watch to be ready wasn’t even an issue and we were very pleased with his level of service. Once again our expectations with Times Ticking were exceeded and we will definitely be back. I would recommend Times Ticking as the place to go for all your time keeping repairs, sales and service.
L. Evans
22:16 26 Oct 17
Very good service. They repaired my old Baby G and cleaned it up. It now looks better than it has in probably 10 years. The keeper for the watch band broke years ago and I made one from a small zip tie. Times Ticking replaced it without me asking and at no charge. That was a pleasant surprise. Many times small gestures and great customer service say a lot about a company and people. You have earned a new return customer.
James Schmidtt
23:01 12 Jun 17
I was certainly impressed by Rae’s customer service and professionalism, but even more so by her knowledge. Didn’t hesitate or waver at all. Super glad she was there, I definitely wasn’t impressed by David, I think that was his name. After I looked around the store on my own, I asked him to open a case for me he did just that, and only that-didn’t offer any info and when I asked him questions he didn’t seem to confidently know anything by the number of times he said “uh” or “um”. I assume he must be new so that’s why I’m still giving 5 stars, since Rae more than made up for his lack of knowledge, once she came in from the back of the store.
Ed Smith
17:56 06 Jun 17
Fair pricing on battery’s, was able to get my fossils done fast and they are still working a couple of weeks later. The associate who helped me was Davis, and he was great. All of the employees have treated me just swell. Will be going back for my watch repairs.
Shelly Fitzgerald
14:43 03 Jun 17
Initially felt odd sending off my swiss army watch to a place I did not know but everything went as they said it would. Estimate call came within 5 days. Work was completed and sent back as promised. Watch is like new and keeping great time again. I am very satisfied.
Al Miller
23:48 02 Jun 17
Professional workmanship and service are of primary importance to my wife and myself. Skagen is a real quality watch with beautiful designs. When two of our Skagens were not working properly we wanted a top notch jeweler who specializes in this brand to fix them properly. Times Ticking provided proper repairs at a fair price and kept us in the information loop all through the process. We are delighted with the results and strongly recommend them too.
flo kam
18:49 11 May 17
Very welcoming experience at the Layton Hills Mall location, I had 2 watches with dead batteries and the associate named Rae was very nice and greeted me. She recommended what I should do and at the best price point. Mikayla did an excellent job at fixing my watches and they came out looking spectacular.
Joanne Conta
13:22 13 Apr 17
It took me a long time to find someone who could service my Aqua Master watch. I am soooo happy that I found Times Ticking! They completely serviced my watch and got me a genuine Aqua Master replacement band. Their communication and customer service is unsurpassed. Imagine my surprise when any time I called a real person answered and gave me real and accurate information!! I can’t say enough about this company and how happy I am to have found them. Do not hesitate to do business with them you won’t be sorry!
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